Terms & Conditions – TerraSoil
Effective Date: [01/03/2025]
Last Updated: [01/03/2025]
Welcome to TerraSoil! These Terms & Conditions ("T&C") govern your use of our website https://www.terrasoil.eu and the purchase of products and services from us. By accessing or using our website, you agree to be bound by these terms.
If you do not agree with these terms, please do not use our website or services.
1. About Us
📍 Registered Address: TerraSoil, Triq il-Gadrajja, Marsa, Malta
📩 Contact Email: info@terrasoil.eu
🌍 Website: https://www.terrasoil.eu
📜 VAT Number:
TerraSoil specializes in premium soil solutions, workshops, and educational resources for sustainable agriculture and gardening.
2. Website Use & General Terms
🔹 Eligibility: You must be at least 18 years old to use this website or purchase products.
🔹 Accuracy: We aim to provide accurate product descriptions and information, but we do not guarantee that all content is error-free.
🔹 Prohibited Use: You may not misuse this website for fraud, hacking, spreading malware, or unauthorized commercial purposes.
🔹 Intellectual Property: All content on this website (text, images, logos) is owned by TerraSoil and protected by copyright & trademark laws.
3. Orders & Payment
A. Placing an Order
🔹 By placing an order on our website, you agree to provide accurate information and authorize payment for the purchase.
🔹 All orders are subject to availability and acceptance by TerraSoil.
B. Pricing & VAT
🔹 All prices are listed in EUR (€) and include/exclude VAT (as indicated).
🔹 If VAT applies (Malta VAT Rate: 18%), it will be clearly stated at checkout.
🔹 Prices are subject to change without prior notice.
C. Payment Methods
We accept the following secure payment methods:
✔ Credit/Debit Cards (Visa, Mastercard, etc.)
✔ PayPal
✔ Bank Transfer (for bulk/wholesale orders)
D. Order Confirmation
🔹 Once payment is received, you will get an order confirmation email with details.
🔹 If we cannot fulfill your order (e.g., out-of-stock items), we will refund you in full.
4. Shipping & Delivery
A. Shipping Timeframes
🔹 We process orders within 2-3 business days.
🔹 Estimated delivery times:
✔ Malta: 2-5 business days
✔ EU Countries: 5-10 business days
✔ International: 7-15 business days
B. Shipping Fees
🔹 Shipping fees are calculated at checkout based on your location.
🔹 International orders may be subject to customs duties, which the customer is responsible for.
C. Tracking & Delays
🔹 You will receive tracking details once your order is shipped.
🔹 Delivery times may be affected by external factors (customs, weather, strikes, etc.), for which TerraSoil is not responsible.
5. Returns, Refunds & Cancellations
A. Right of Withdrawal (EU 14-Day Return Policy)
🔹 As per EU law, you have 14 days to return an item after receiving it without needing to give a reason.
🔹 The item must be unused, in original packaging, and in resellable condition.
B. Refund Process
✔ Eligible refunds will be processed within 7 business days after the returned item is received.
✔ Refunds will be issued via the original payment method.
✔ Non-refundable items:
❌ Custom-made products
❌ Opened or used soil products
C. Order Cancellations
✔ Orders can be canceled within 24 hours of placement for a full refund.
✔ Once shipped, cancellations are no longer possible, and the return policy applies.
📩 To request a return, contact us at: info@terrasoil.eu
6. Workshops & Events
🔹 Workshop Bookings: Reservations are confirmed upon payment.
🔹 Cancellations & Refunds:
✔ Full refund for cancellations made at least 7 days before the event.
✔ 50% refund for cancellations 3-6 days before the event.
✔ No refunds for cancellations less than 48 hours before the event.
🔹 Workshop Changes: TerraSoil reserves the right to reschedule or cancel events due to unforeseen circumstances (minimum attendance, venue issues). If we cancel, you will receive a full refund or option to rebook.
7. Privacy & Data Protection (GDPR Compliance)
🔹 We comply with the General Data Protection Regulation (GDPR) when handling customer data.
🔹 See our Privacy Policy for full details on how we collect, use, and store your personal data.
8. Limitation of Liability
🔹 Product Use Disclaimer: TerraSoil is not liable for improper use of soil products or workshops that do not yield expected results.
🔹 Website Use Disclaimer: While we take security seriously, we are not responsible for hacks, service interruptions, or external links.
🔹 Force Majeure: We are not liable for delays or failure to fulfill obligations due to events beyond our control (natural disasters, pandemics, strikes, supply chain disruptions).
9. Governing Law & Dispute Resolution
🔹 These Terms & Conditions are governed by the laws of Malta and EU regulations.
🔹 Any disputes should first be resolved informally by contacting us.
🔹 If unresolved, disputes may be referred to Maltese courts or an EU Online Dispute Resolution (ODR) platform.
10. Changes to These Terms
TerraSoil may update these T&C at any time. The latest version will always be available at https://www.terrasoil.eu. Continued use of our website after changes means acceptance of the updated terms.
11. Contact Information
📩 Email: info@terrasoil.eu
📍 Business Address: TerraSoil, Triq il-Gadrajja, Marsa, Malta
💡 Questions about these Terms? Feel free to reach out! 😊