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Privacy Policy – TerraSoil

 

Effective Date: [01/03/2025]
Last Updated: [01/03/2025]

At TerraSoil, we value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

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1. Who We Are

TerraSoil
Website: https://www.terrasoil.eu
Email: [Insert Contact Email]
Registered Address: [Insert Business Address]

We act as the Data Controller for the personal data we process.

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2. What Personal Data We Collect

When you interact with our website or services, we may collect the following types of personal data:

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A. Information You Provide Directly

✔ Contact Information – Name, email address, phone number (if provided voluntarily).
✔ Billing & Shipping Details – Address and payment details (for purchases).
✔ Account Information – If you create an account, we collect login credentials.
✔ Workshop/Event Registration – If you register for an event, we collect necessary participant details.

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B. Information Collected Automatically

✔ Cookies & Tracking Data – IP address, device type, browser information, referring URLs, and site usage details.
✔ Analytics Data – Information on how visitors interact with our website (collected via Google Analytics or similar tools).

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C. Third-Party Data

✔ Payment processing details (handled securely by third-party providers such as PayPal, Stripe, or bank services).
✔ Social media interactions (if you engage with us on platforms like Facebook or Instagram).

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3. How We Use Your Data

We process your data only when necessary and for legitimate business purposes, including:

✔ To process orders & transactions – Managing purchases, payments, and deliveries.
✔ To provide customer support – Responding to inquiries, complaints, or technical issues.
✔ To improve our website & services – Using analytics to enhance user experience.
✔ To send marketing communications – If you opt-in, we may send newsletters, promotions, or event updates.
✔ To comply with legal obligations – Tax, accounting, or fraud prevention requirements.

📌 Legal Basis for Processing Data:

  • Consent: When you subscribe to our newsletter or accept cookies.

  • Contractual Obligation: When fulfilling a purchase or service request.

  • Legitimate Interest: Improving services, website functionality, and responding to inquiries.

  • Legal Compliance: Where necessary for financial reporting or fraud prevention.

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4. Cookies & Tracking Technologies

We use cookies to improve site functionality and personalize your experience. You can accept, reject, or customize cookie preferences via our Cookie Banner.

📌 Types of Cookies We Use:
✔ Essential Cookies – Required for website operation (e.g., login sessions, security).
✔ Analytics Cookies – Help us understand visitor behavior (Google Analytics, etc.).
✔ Marketing Cookies – Used for advertising & remarketing purposes.

📢 Managing Cookies: You can adjust cookie settings in your browser or opt-out via our Cookie Banner.

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5. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share it with:

✔ Payment Processors – (e.g., PayPal, Stripe) for secure transactions.
✔ Shipping & Delivery Services – To fulfill orders.
✔ Analytics Providers – (e.g., Google Analytics) to monitor website performance.
✔ Legal Authorities – If required for fraud prevention or legal compliance.

🔐 All third-party providers comply with GDPR standards and ensure secure data processing.

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6. Data Security & Storage

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss.

✔ SSL Encryption – Secures transactions & website interactions.
✔ Access Control – Only authorized personnel can access sensitive data.
✔ Regular Security Audits – To detect & prevent potential breaches.

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⏳ Data Retention:

  • Customer records: Retained for 5 years for tax & accounting compliance.

  • Marketing data: Retained until you unsubscribe.

  • Analytics data: Stored for 12-24 months, then anonymized.

📢 Your data will only be stored within the EU or in GDPR-compliant regions.

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7. Your GDPR Rights

Under GDPR, you have the right to:

✔ Access your data – Request a copy of personal data we hold about you.
✔ Correct inaccurate data – Update or amend your information.
✔ Request deletion (Right to be Forgotten) – Ask us to erase your data when no longer necessary.
✔ Withdraw consent – Opt-out of marketing or withdraw cookie consent anytime.
✔ Object to processing – Restrict how we use your data.
✔ Data portability – Request your data in a structured, electronic format.

📩 To exercise these rights, email us at: [Insert Contact Email]
We respond within 30 days as required by GDPR.

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8. Third-Party Links

Our website may contain links to external sites (e.g., social media, partner organizations). We are not responsible for their privacy policies, so we advise reviewing their terms.

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9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and where necessary, we will notify you by email.

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10. Contact Information

If you have questions or concerns about your data privacy, contact us at:

📩 Email: info@terrasoil.eu
📍 Business Address: Triq Gadrajja, Marsa

📢 Supervisory Authority: If you believe we have not handled your data correctly, you have the right to lodge a complaint with Malta’s Information and Data Protection Commissioner (IDPC).

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