Privacy Policy

2. Data Controller​

The data controller responsible for your personal data is:

TerraSoil Malta
Email: info@terrasoil.eu
Address: 

​

TerraSoil Garage

Triq Indri Psaila

Tal Handaq

Qormi

Malta, EU

If you have any questions about how your data is handled, you can contact us at the above address.

​

3. What Information We Collect

 

We collect and process the following categories of information:

A. Information you provide directly:

• Name, contact details (email, phone number, address)

• Payment and billing information (processed securely through our payment partners)

• Any communication sent via forms, email, or social media

B. Information collected automatically:

• IP address, browser type, and device information

• Website usage statistics (via cookies or analytics tools)

• Location data (approximate, for language or regional settings)

C. Marketing and communication preferences:

• Newsletter subscriptions

• Event or workshop registrations

​

4. How We Use Your Information

 

We use personal data only when permitted by law and for the following purposes:

• To provide and deliver our products and services

• To process orders and manage payments

• To respond to inquiries or support requests

• To improve our website, services, and user experience

• To send marketing communications (only with your consent)

• To comply with legal obligations (e.g., tax, accounting, or regulatory requirements)

 

We will never sell or rent your data to third parties.

​

5. Legal Basis for Processing

 

We rely on one or more of the following lawful bases under GDPR:

• Consent – when you subscribe to newsletters or marketing.

• Contract – when processing your orders or service requests.

• Legal obligation – to meet regulatory or tax requirements.

• Legitimate interests – to improve our business and protect our website.

​

6. Sharing of Information

 

We may share your data only when necessary, and only with trusted service providers such as:

• Payment processors

• Shipping or courier partners

• Website hosting and analytics services

 

All third-party processors are bound by confidentiality and data protection agreements consistent with GDPR standards.

​

7. International Transfers

 

If your data is transferred outside the European Economic Area (EEA), we ensure that such transfers are protected by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission

• Transfers to countries with an adequacy decision

​

8. Data Retention

 

We keep personal data only as long as necessary for the purposes it was collected or as required by law.
When data is no longer needed, it will be securely deleted or anonymized.

​

9. Your Data Protection Rights

 

Under GDPR and Maltese law, you have the right to:

• Access your personal data

• Rectify incorrect or outdated data

• Erase your data (“right to be forgotten”)

• Restrict or object to certain processing

• Data portability – receive your data in a structured, machine-readable format

• Withdraw consent at any time

 

To exercise your rights, contact us at info@terrasoil.eu

If you are not satisfied with our response, you may lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC), Malta at https://idpc.org.mt.

​

10. Cookies and Tracking Technologies

 

We use cookies and similar technologies to analyze site traffic and improve functionality.
 

You can manage or disable cookies through your browser settings.
For more details, please see our Cookie Policy.

​

11. Children’s Privacy

 

Our website and services are not intended for individuals under 16 years of age.

We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us for immediate removal.

​

12. Security of Your Data

 

We use appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, or loss.
 

However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

​

13. Updates to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will indicate the date of the most recent update.