Shipping & Delivery Policy

This policy outlines how TerraSoil processes, ships, and delivers orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation
Orders placed on weekends or public holidays are processed on the next working day
During peak periods or product launches, processing times may be extended

Orders requiring manual confirmation or special handling may take longer.

2. Delivery Locations

We currently ship to:

Malta & Gozo
European Union countries

For other destinations, please contact us before placing an order.

3. Delivery Methods

We use a combination of:

Local delivery services (Malta)
Postal services
Courier partners

The shipping method may vary depending on:

Product type
Destination
Weight and size

4. Estimated Delivery Times

🇲🇹 Malta & Gozo

Standard delivery: Same day or 1–2 business days (where applicable)

🇪🇺 European Union

Standard delivery: 5–10 business days
Remote areas may take longer

Delivery times are estimates only and not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

Order weight and size
Delivery destination
Selected shipping method

Free shipping may be offered on selected orders or promotions.

6. Tracking

Some orders include tracking
In certain cases (e.g. low-cost or standard postal shipments), tracking may not be available

Customers will be informed where tracking is provided.

7. Delays & External Factors

TerraSoil is not responsible for delays caused by:

Courier or postal service disruptions
Customs processing
Incorrect delivery information provided by the customer
Weather or force majeure events

8. Customs & Import Duties

For orders shipped outside Malta:

The customer is responsible for any import duties, taxes, or customs fees
TerraSoil is not responsible for delays or costs related to customs clearance

9. Failed Deliveries

If a delivery fails due to:

Incorrect address
Customer unavailability
Failure to collect from a pickup point

The customer may be required to pay additional shipping fees for re-delivery.

10. Delivery of Biological & Living Products

Certain products (including but not limited to soil biology, nematodes, and other living inputs):

Are sensitive to temperature and handling
May be affected by shipping conditions

While we take care in packaging, we cannot guarantee viability if:

Delays occur
Products are not promptly received or stored correctly upon delivery

Customers are responsible for proper handling after receipt.

11. Risk & Ownership

Risk of loss or damage passes to the customer upon:

Delivery to the provided address
Or handover to the shipping provider

12. Contact

For delivery inquiries:

📧 info@terrasoil.eu
📍 TerraSoil, Triq Indri Psaila, Handaq, Qormi, Malta

+356 79575857