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Privacy Policy

 

This Privacy Policy describes how TerraSoil (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit or make a purchase from our website.

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1. Company Information

TerraSoil
Triq Indri Psaila
Handaq, Qormi
Malta, EU
Email: info@terrasoil.eu
Phone: +356 7957 5857

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2. What Information We Collect

We may collect the following personal data:

  • Name and surname

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • IP address and device/browser information

  • Purchase history

  • Website interaction data (e.g. pages visited, session duration)

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3. How We Collect Information

We collect personal data when you:

  • Place an order on our website

  • Fill out forms (contact, newsletter, inquiries)

  • Communicate with us via email, phone, or messaging

  • Browse our website (via cookies and analytics tools)

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4. Why We Collect Your Data

We collect and process your data to:

  • Process and deliver orders

  • Provide customer support

  • Communicate updates related to your order or account

  • Improve website performance and user experience

  • Prevent fraud and ensure security

  • Comply with legal and tax obligations

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5. Legal Basis for Processing (GDPR)

We process your data under:

  • Contractual necessity – to fulfil orders

  • Legal obligation – for compliance with EU/Maltese law

  • Legitimate interest – for fraud prevention and service improvement

  • Consent – for marketing communications (if applicable)

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6. How We Store, Use, and Share Data

Our website is hosted on the Wix platform. Wix provides the online infrastructure that allows us to sell products and services.

Your data may be stored through:

  • Wix’s secure servers and databases

  • Third-party payment providers

  • Shipping and logistics partners

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All payment gateways comply with PCI-DSS standards for secure handling of payment data.

We may share your data with:

  • Payment processors

  • Delivery companies

  • IT and hosting providers

  • Legal authorities when required

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We do not sell your personal data.

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7. How We Communicate With You

We may contact you via:

  • Email

  • Telephone

  • Messaging services (e.g. WhatsApp, where applicable)

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We use these channels to:

  • Confirm orders

  • Provide delivery updates

  • Respond to inquiries

  • Send service-related communications

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You may opt out of marketing communications at any time.

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8. Cookies and Tracking Tools

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyse traffic and performance

  • Improve user experience

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Third-party services (such as analytics tools) may also place cookies and have their own privacy policies.

For more details, please refer to our Cookie Policy.

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9. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfilment

  • Legal and accounting obligations

  • Customer support

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10. Your Rights

Under GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

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11. Withdrawing Consent

If you no longer want us to process your data, you can:

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12. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

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13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon publication on this page.

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14. Contact

If you have any questions or requests regarding your data:

📧 info@terrasoil.eu
📍 TerraSoil, Triq Indri Psaila, Handaq, Qormi, Malta

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